FAQs

Please get in touch with us at hello.us@moomin.com or use the contact form on this page.

If your query is regarding an order you have already placed please include your name and order number.

We aim to respond to all enquiries within 24 hours during week days.

Please do not make the same enquiry via multiple channels as this may mean your enquiry will take longer to respond to.

Please only contact the Momin Sore United States regarding orders or products on moomin.us. Other contact details can be found here.

Yes - size charts for all garments ae displayed on all the individual product pages. They can also be found here.

Many of our items are made-to-order and while we aim to ship all orders within 2-3 working days of receipt this process can take longer during busier periods.

Typical shipping times are shown below:
US: 3-8 working days
Canada: 4-8 working days

Delivery charges
US: $8.95 USD, free for orders over $100 USD
Canada: $13.95 USD, free for orders over £130 USD

We do not offer a next day delivery service.

Many of our garments are made 'on-demand' just for you and take time to print, finish and make ready for despatch.

This process cannot be expedited.

If for any reason we fail to meet your expectations, you may return or exchange your items within 30 days of receipt of your order.

For more information please see our returns page here.

When making a purchase you can redeem the value of a gift card by entering its unique code at checkout. This code isn't case-sensitive.

A gift card holds a balance, which can be spent over more than one order. Gift card balances are applied to the total value of an order, which can include taxes and shipping.

When redeeming a Gift Card, the checkout displays one of the following options:
• If the balance available on the gift card is greater than or equal to the order total, then you can click Complete order.
• If the balance available on the gift card is less than the order total, then you are prompted to choose a second payment method for the balance before placing the order.